Last updated: September 17, 2026
Shipping
Products purchased through Cook checkout may ship from Cook Curated or an approved fulfillment partner. Shipping costs are shown before payment and may vary by item, supplier, and destination. Standard United States delivery is generally estimated at 3–13 business days, including handling time. Tracking is provided when available.
Shipping delays and unshipped orders
If we cannot ship within the stated timeframe, we will notify you, provide a revised shipment date when known, and offer a choice to accept the delay or cancel the unshipped items for a full, prompt refund. If we cannot fulfill the order or do not obtain consent where required, we will cancel and refund the unshipped items. These rights are separate from our policy for returns after delivery.
Cancellations and order changes
For a Cook checkout order, email hello@cookcurated.com as soon as possible with your order number and the cancellation or change you need. We will check the fulfillment status and confirm whether the request can be completed. Sending a request does not automatically cancel an order; cancellation may not be possible once fulfillment has begun. If the order has shipped, the return policy below applies. This does not limit your rights when shipment is delayed or where cancellation is required by law. Approved cancellation refunds are issued to the original payment method.
Missing or delayed orders
Contact us with your order number if tracking is missing, delivery is delayed, or a package is marked delivered but cannot be located. For Cook checkout purchases, Cook Curated is your point of contact and will coordinate with the fulfillment partner or carrier to investigate and arrange the appropriate resolution.
30-day returns for Cook checkout
You may request a return within 30 calendar days after delivery. Eligible items must be unused, unworn, unopened where applicable, in their original condition and packaging, and accompanied by proof of purchase.
To start a return, contact hello@cookcurated.com before sending anything back. If accepted, we will provide return instructions and the appropriate return address. Items sent without prior authorization may not be accepted.
Return shipping and refunds
Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable unless required by law or the return results from our error.
After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time.
Damaged, defective, or incorrect items
Inspect your order promptly after delivery. Contact hello@cookcurated.com as soon as possible with the order number and photographs when relevant so we can evaluate and resolve the issue.
Nonreturnable items
Perishable goods, opened food products, custom or personalized goods, gift cards, final-sale items, and products that cannot be resold for hygiene or safety reasons are not returnable unless they arrived damaged, unsafe, defective, or incorrect. Product-specific exceptions disclosed before checkout also apply.
Exchanges
The fastest way to obtain a different item is to request an authorized return and, once accepted, place a separate order for the replacement, subject to availability.
Affiliate and external-partner purchases
When checkout occurs on another retailer or partner website, that seller controls payment, fulfillment, cancellations, returns, exchanges, warranties, and refunds under its own policies. Cook Curated can help identify the responsible seller but cannot override another seller’s terms.
Need help?
Contact hello@cookcurated.com or use shopping help.